Privacy Policy
Effective October 20, 2026.
This policy explains how SideCrew, operated by Jake King (“SideCrew,” “we,” “us”) collects, uses and protects information when you visit sidecrewhq.com, call or text us, or use our services.
Information we collect
- Contact details you give us: name, business name, phone number, email address and anything you write in a form or message.
- Calls and texts: when you call or text SideCrew, or a business that uses SideCrew’s answering service, we may record and transcribe the call and keep a log of messages. Callers are told at the start of the call that it is recorded and that they are speaking with a virtual assistant.
- Booking details: appointment times and the job details you share so we or our client can schedule the work.
- Basic website data: standard server logs (such as IP address, browser type and pages visited) kept for security. We do not use advertising cookies on this site.
How we use it
- To answer your request, schedule appointments and send reminders.
- To provide, improve and support our services.
- To send texts you have agreed to receive (see “Text messaging” below).
- To keep records required by law, including records of consent.
- To protect against fraud, spam and abuse.
Text messaging and mobile information
If you opt in to texts, we use your mobile number to send the messages you agreed to. You can reply STOP at any time to opt out, or HELP for help. Message frequency varies, and message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that help us deliver the messages (such as our phone and texting provider) and only for that purpose.
How we share information
We do not sell your personal information. We share it only:
- with service providers that run parts of our service for us (for example phone, texting, AI voice, calendar, email and website hosting providers), under obligations to protect it;
- with the business you contacted, if you called or booked with one of our clients through our service;
- when required by law, or to protect our rights or someone’s safety.
AI tools
We use AI tools to answer calls, transcribe them and draft messages. We choose settings and providers that do not use client customer data to train their models where that option is available, and a person reviews anything sent in a client’s name before it goes out.
How long we keep it
We keep information only as long as needed for the purposes above or as required by law. Consent and opt-out records are kept for at least as long as needed to show compliance.
Security
We use access controls, separate accounts for each client and reputable providers to protect information. No system is perfectly secure.
Your choices
- Reply STOP to any text to stop texts.
- Email [email protected] to ask for a copy of your information, to correct it or to delete it.
Children
Our services are for businesses and adults. We do not knowingly collect information from children under 13.
Changes
We will post any changes here and update the date above.
Contact
SideCrew, operated by Jake King · Fort Myers, Florida
Mailing address: 19451 S Tamiami Trl, Ste 12 #1092, Fort Myers, FL 33908-4815
[email protected] · (239) 329-7555